Terms and refunds
Updated September 20, 2026
Digital Tourists Guide is a travel audio guide operated by NexAI Tech, India. The public web beta is free. A payment is needed only when the app offers a paid product and you choose to buy it.
Using the guide
Stories use AI and linked sources. They may contain errors or cover only the surrounding area. Coverage varies by place and language. Check current access, opening hours, ticket prices and travel conditions with the venue. We do not promise a story for every place.
This is not a navigation or safety service. Do not use the screen while driving. Follow local rules, signs and staff instructions. You may read and listen for personal travel use. Source material and photographs keep their stated licences and credits.
Trip passes and delivery
When web checkout is available, it shows the product, currency and total before payment. Razorpay processes the payment. A confirmed purchase appears in Trip passes and purchases on the same signed-in account. No physical item is shipped.
A 7-day Trip pass starts only when you select Activate trip while online. It runs for 168 hours from that time. The app shows its end time in your local time zone. It does not renew. The pass covers available stories and route downloads, not entry tickets or a promise of complete coverage.
After expiry, you cannot start new paid downloads or use paid online access. Audio you saved successfully can remain playable on that device until you remove it or the browser clears it. Files cannot be recalled while a device is offline. Recheck the Ready offline count before travelling; browser storage is not permanent.
Payment problems and refunds
If you were charged but cannot see a pass, sign in to the account used at checkout and select Restore purchases. Closing checkout does not always stop a payment already in progress. Do not pay again until you have checked the first purchase.
For a duplicate charge, an unused pass or a service problem, email [email protected] with your order or payment id and the account email. Never send card details, passwords or sign-in codes. We will check the payment and explain the available remedy. Your rights under applicable consumer law still apply.
Approved refunds return through the original payment method. Processing time depends on the payment provider and bank. A full refund removes that pass's online access. It does not cancel an unrelated Apple or Google subscription. Requests for store purchases follow that store's refund process.
Privacy and support
Accounts are optional for free discovery. Listening history and language stay on your device. Read the privacy policy for account, location and purchase data handling.
NexAI Tech, India. GST: 29EZOPS6179B1ZM.
Email: [email protected]. Phone: +91 78998 57608.